Live tenders / Llywodraeth Cymru / Welsh Government
Wales Hate Support Centre
What the buyer is asking for
The Welsh Government is seeking to procure a new hate crime support and advocacy service from 1 April 2027, replacing the current Wales Hate Support Centre contract that has been funded since April 2022. Although criminal justice is reserved to the UK Government, the Welsh Government is responsible for a range of devolved public services that interact with the justice system and therefore has a key role in supporting victims of hate crime.There is a strong and sustained need for the service. Hate crime recorded by Welsh police has more than tripled since 2011-12, rising from 1,809 to 5,929 incidents, and the latest statistics show a 5% increase in hate crime across Wales in 2024-25, compared with a 2% increase across England and Wales overall. Hate crime can have significant and long-lasting effects on victims, including fear, anxiety, trauma, isolation, and loss of confidence. The impact also extends to families, carers, friends, and wider communities, potentially damaging community cohesion and increasing tensions. The contract will be delivered during a period of significant legislative change, including the introduction of the Crime and Policing Act 2026, which will strengthen and expand hate crime protections. It will also support the Welsh Government's commitment to improve hate crime reporting and victim support, ensuring incidents are addressed effectively and victims receive appropriate support. The Client intends to award a 4-year contract to deliver the Wales Hate Support Centre to provide free and accessible support and advocacy to victims of hate crime across Wales. The contract must also deliver a programme of training and engagement with a focus on raising awareness of hate crime and hate prevention. The contract includes an option of a 4 year extension. A budget range of £1.66m - £1.83m excluding VAT is available for the purposes of this contract and over the initial 4 year contract period. If invoked, The Client will make a further budget of £1.66m - £1.83m excluding VAT for the 4 year extension period.
How this is scored
Published by the buyer. A winning response is written to these weightings, not to the question.
- 80%qualityTechnical Evaluation CrteriaQ1 - Expertise - Demonstrate how your expertise in responding to hate crime in Wales will enable you to meet the aims and objectives of the contract. 25% Q2 - Service Delivery Methodology - Demonstrate how you will deliver the service requirements to support victims over the duration of the contract. 30% Q3 - Engagement and Communication - Demonstrate how you will ensure the service works effectively with partners to provide support for victims.20% Q4 - Social Value – Evidence a plan to deliver Community Benefits and Social Value over the duration of the contract.5%
- 20%priceCommercial Evaluation CriteriaSubmit a completed Commercial Response Template – Lowest price scores full marks.
What you must already have
Conditions of participation. These are pass or fail, so check them before writing anything.
- economic
Please see tender documentation for further information.
- technical
Please see tender documentation for further information.
- Value
- £3,660,000
- Submission deadline
- 23 Nov 2026, 14:00 GMT (16 days left)
- Enquiry deadline
- 16 Nov 2026, 14:00 GMT
- Award decision expected by
- 11 Jan 2027, 23:59 GMT
- Contract start
- Not stated
- Contract end
- Not stated
- Category
- services
- Lots
- 1
- Procedure
- Open procedure
- CPV codes
- 85320000, 98000000, 85000000
- Legal basis
- 2023/54
How contested is this?
Buyers publish how many bids they received. Across 244 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.
Timeline
4 published dates · Europe/London
- Tender notice published17 days ago20 Oct 2026, 12:14 BST
- Clarification questions byin 10 days16 Nov 2026, 14:00 GMT
- Submission deadlinein 17 days23 Nov 2026, 14:00 GMT
- Award decision expected byin 66 days11 Jan 2027, 23:59 GMT
Commercial outcome and contract awards
Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published
Notice history
3 events · 3 releases on Find a Tender
- Pipeline or early engagement notice19 May 2026, 14:10 BST045765-2026
- Notice published22 May 2026, 09:44 BST047534-2026
- Tender notice20 Oct 2026, 12:14 BST098939-2026
Documents
How to bid
E-Tender Information: https://etenderwales.bravosolution.co.uk - The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation. - Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration. - The User who performs the Registration becomes the Super User for the Organisation. - On registering on the Platform the Super User will select a Username and will receive a password. - The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page. - In order to log-in to the Platform please enter your Username and Password. - Note: If you forget your Password then visit the homepage and click “Forgot your password?” - Registration should only be performed once for each Organisation. - If you think that someone in your Organisation may have already registered on this Platform then you must not register again. - Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform. - Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation). - Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform. - Tenders must be uploaded to the BravoSolution portal by 2pm How To Find The ITT: - Once logged in you must click on ‘ITT’s Open to all Suppliers’ - The e-tender references for this contract are: project_64483, itt_127901 - Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page. - You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area. - Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not contact the named person at the top of this notice.
Submission happens on the buyer's own portal, which needs an account with them. We never handle your portal credentials.