UREGNI - Customer Care Register Project Manager

What the buyer is asking for

The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 50%qualityAC1 Key Personnel ExperienceAs per tender documentation
• 40%qualityAC2 Proposed MethodologyAs per tender documentation
• 10%qualityAC3 Contract Management and contingencyAs per tender documentation

How contested is this?

Buyers publish how many bids they received. Across 147 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published17 days ago

   4 Sept 2026, 14:04 BST
2. Clarification questions byin 4 days

   25 Sept 2026, 15:00 BST
3. Submission deadlinein 14 days

   5 Oct 2026, 15:00 BST
4. Award decision expected byin 39 days

   30 Oct 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice4 Sept 2026, 14:04 BST083921-2026

Payment terms

Invoices must quote the contract reference and any other relevant details and be submitted to accounts@uregni.gov.uk The estimated value figure indicated in the Scope Section represents an overall estimated contract value. This value reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the contracting Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Suppliers remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Supplier in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and a Supplier shall have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the Contracting Authority.

Documents

• Tender notice on Find a Tender