UK 777 IT Onsite Operations and Infrastructure supporting services

What the buyer is asking for

The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required. Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions. As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 60%qualitySV Quality and MethodologySocial Value 10 Quality 15 Methodology 35
• 40%priceCommercialPricing

How contested is this?

Buyers publish how many bids they received. Across 49 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice publishedyesterday

   29 Sept 2026, 13:25 BST
2. Clarification questions byin 21 days

   21 Oct 2026, 14:00 BST
3. Submission deadlinein 33 days

   2 Nov 2026, 14:00 GMT
4. Award decision expected byin 57 days

   25 Nov 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Tender notice29 Sept 2026, 12:53 BST091851-2026
2. Tender updated29 Sept 2026, 13:25 BST091875-2026

Documents

• Tender notice on Find a Tender