The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider

What the buyer is asking for

The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: - Branded White-Labelled Website - Subscription and Payment Management - Customer Qualification and Checks - Insurance and Theft Management - Asset Tracking and Bike Allocation - Customer Order Ticketing - IoT (Internet of Things) Integration, including GPS Tracking - Data Collection - Customer Service and Customer Relationship Management (CRM) - Legal and Compliance - Management Information, Reporting and Analytics

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 65%qualityQuality
• 25%pricePrice
• 10%qualitySocial Value

How contested is this?

Buyers publish how many bids they received. Across 76 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published21 days ago

   16 Oct 2026, 09:55 BST
2. Clarification questions bytoday

   6 Nov 2026, 17:00 GMT
3. Submission deadlinein 10 days

   16 Nov 2026, 12:00 GMT
4. Award decision expected byin 31 days

   7 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice16 Oct 2026, 09:55 BST097745-2026

Documents

• Tender documents can be accessed via ProContract on the link above
• Tender notice on Find a Tender