TfL 97139 - Bus Driver Quality Monitoring

What the buyer is asking for

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 50%qualityTechnicalVarious Questions
• 10%costSocial Value
• 40%pricePriceTotal Value of Contract

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  Please see tender documents

• technical

  Please see tender documents.

How contested is this?

Buyers publish how many bids they received. Across 269 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice publishedyesterday

   29 Sept 2026, 08:17 BST
2. Clarification questions byin 21 days

   20 Oct 2026, 23:59 BST
3. Submission deadlinein 30 days

   30 Oct 2026, 12:00 GMT
4. Award decision expected byin 96 days

   3 Jan 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

4 events · 4 releases on Find a Tender

1. Pipeline or early engagement notice14 May 2026, 23:28 BST044705-2026
2. Pipeline or early engagement notice11 Jun 2026, 13:47 BST055233-2026
3. Pipeline or early engagement notice28 Sept 2026, 12:31 BST091397-2026
4. Tender notice29 Sept 2026, 08:17 BST091630-2026

Documents

• To be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead alexandraebertbrading@tfl.gov.uk 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to alexandraebertbrading@tfl.gov.uk to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead alexandraebertbrading@tfl.gov.uk so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : ariba_supplier_enablement@tfl.gov.uk
• o be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead alexandraebertbrading@tfl.gov.uk 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to alexandraebertbrading@tfl.gov.uk to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead alexandraebertbrading@tfl.gov.uk so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : ariba_supplier_enablement@tfl.gov.uk
• Tender notice on Find a Tender