Technology Enabled Care

What the buyer is asking for

Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person‑centred, strengths‑based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 30%pricePrice
• 70%qualityQualityThe quality questions being used to evaluate this procurement are: 1.1: PMRS - ARC - 10% 1.2: PMRS - Virtual Care - 10% 1.3: Equipment Rental - 10% 1.4: Staff Training and Engagement - 10% 1.5: Catalogue and Ordering - 10% 1.6: Staffing Model - 10% 1.7: Data, Dashboards and Reporting - 10% 2.1: Mobilisation - Pass/Fail 2.2: The use of AI - Pass/Fail The full details for each question and the award criteria can be found within the Invitation to Tender document.

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements

• technical

  Conditions of participation are in the Invitation to Tender and include: Technical or professional ability, past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, compliance with equality legislation, and willingness and ability to comply with contractual requirements

Timeline

4 published dates · Europe/London

1. Tender notice published18 days ago

   4 Sept 2026, 10:51 BST
2. Clarification questions bytoday

   21 Sept 2026, 17:00 BST
3. Submission deadlinein 6 days

   28 Sept 2026, 09:00 BST
4. Award decision expected byin 35 days

   26 Oct 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

3 events · 3 releases on Find a Tender

1. Pipeline or early engagement notice6 Mar 2026, 12:38 GMT020355-2026
2. Tender notice14 Aug 2026, 16:05 BST077825-2026
3. Tender updated4 Sept 2026, 10:51 BST083801-2026

Payment terms

As per the terms and conditions issued with this procurement

Documents

• biddingDocuments
• biddingDocuments
• Tender notice on Find a Tender