Technical Implementation Partner & Business Change Partner (DASP)

What the buyer is asking for

NHS Blood and Transplant (NHSBT) is procuring delivery partners for the Donor and Session Programme (DASP), a strategic digital transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. The procurement is divided into two Lots: Lot 1: Technical Implementation Partner The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform. Lot 2: Business Change Partner The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual. NHSBT intends to award a single-supplier contract for each Lot. Suppliers may tender for either Lot or both Lots but must submit a complete and independently compliant Tender Response for each Lot tendered for. The full requirements, eligible CRM Platforms, procurement procedure, Conditions of Participation, award criteria, evaluation methodology, timetable, contract terms and submission instructions are set out in the Invitation to Tender and associated tender documents available through Atamis under reference C468497.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 60%qualityQuality(Further details provided in tender documents)
• 30%pricePrice(Further details provided in tender documents)
• 10%qualitySocial Value(Further details provided in tender documents)

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference C468497

• technical

  As detailed in tender documents ( https://atamis-1928.my.site.com/ - reference C468497

2 lots

You can usually bid for one lot without bidding for all of them.

• Technical Implementation Partner£3.3m

  The Technical Implementation Partner will support the technical implementation of the selected CRM Platform and associated digital ecosystem. The scope includes solution design, configuration, integration, data migration, testing, deployment, transition, implementation governance, technical assurance and operational readiness. Suppliers tendering for Lot 1 must align their Tender Response to one of the eligible CRM Platforms identified in the Invitation to Tender documents. The proposed technical solution, implementation approach and associated commercial submissions must be prepared consistently on the basis of the selected CRM Platform.

• Business Change Partner£5.8m

  The Business Change Partner will support the business change, adoption and operational transformation required to implement DASP successfully. The scope includes operating model and workforce transformation, stakeholder engagement, change impact assessment, communications, learning and capability development, adoption planning, business readiness, benefits realisation and transition to business as usual.

Timeline

4 published dates · Europe/London

1. Tender notice published10 days ago

   11 Sept 2026, 14:58 BST
2. Clarification questions byin 2 days

   23 Sept 2026, 12:00 BST
3. Submission deadlinein 15 days

   6 Oct 2026, 12:00 BST
4. Award decision expected byin 71 days

   1 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice11 Jun 2026, 08:16 BST054976-2026
2. Tender notice11 Sept 2026, 14:58 BST086513-2026

Payment terms

30 days (Further details provided in tender documents)

Documents

• Tender notice on Find a Tender