South Tees All Age Carers Support Service

What the buyer is asking for

Redcar & Cleveland Borough Council and Middlesbrough Council are commissioning an All Age Carers Support Service to support unpaid carers across the South Tees area. The service will be designed to meet the needs of adult carers, young carers and carers supporting people living with dementia. The overarching aim of the service is to ensure carers can access timely, appropriate and preventative support that promotes their health, wellbeing and resilience, enabling them to sustain their caring role where appropriate. The future service is expected to contribute to delivery of the Councils' statutory duties under the Care Act 2014 and the Children and Families Act 2014, ensuring carers have access to high-quality information, advice, and support that is accessible and proportionate to their needs. The contract will comprise three lots as follows: Lot 1: Adult Carers Core Service A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support. Lot 2: Young Carers Core Service A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development. Lot 3: Dementia Carers Support and Advisory Service A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia. Together, these services will provide a comprehensive support offer for unpaid carers across South Tees, helping to improve outcomes for carers while enabling them to maintain their caring responsibilities safely and effectively. The contract period is for an initial duration of 4 years, plus an optional 1 x 48 month optional extension period.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 30%qualityService Model and Operational DeliveryDescribe your operating model for delivering the Adult Carers Core Service, demonstrating how you will meet the requirements set out in the specification. Your response should include, but is not limited to the following: • A clear description of your service methodology, including your understanding of the needs and challenges faced by adult carers, and how you will deliver services effectively across South Tees. • An overview of your organisation's skills, knowledge and experience relevant to delivering this service. • Details of the support you will provide to carers under each element of the service, including a clearly defined pathway illustrating the carer journey. • A description of your proposed staffing structure and available resources.
• 30%qualityGovernance and QualityDetail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for unpaid carers. Your response should include but is not limited to: • How you will measure impact, including improvements to: o Carer wellbeing o Confidence and ability to manage their caring role o Ability to sustain caring, where appropriate • How outcomes for carers contribute to stability and quality of life for the person they support. • Systems for monitoring, reporting, and continuous improvement. • How you will ensure accountability and transparency. • Safeguarding arrangements, recognising the needs and risks relating to both carers and the people they support.
• 30%qualityCommunication and EngagementExplain how you will engage unpaid carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to: • How you will raise awareness of the service and proactively reach unpaid carers, including those who may not identify themselves as carers or are less visible. • How you will ensure carers' voices and lived experience inform service delivery, evaluation, and continuous improvement. • How you will incorporate feedback from carers, and where appropriate from the people they support. • Your approach to partnership working to ensure joined-up, holistic support for carers and the people they support. • How you will work collaboratively with providers delivering other lots within the South Tees Carers Service.
• 10%qualitySocial Value TOMsSocial Value Part A - Calculator (2%) Social Value Part B - Method Statement (8%)

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details

• technical

  Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details

3 lots

You can usually bid for one lot without bidding for all of them.

• Adult Carers Core Service£4.4m

  A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.

• Young Carer Core Service£1.9m

  A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.

• Dementia Carers Support and Advisory Service£800k

  A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.

How contested is this?

Buyers publish how many bids they received. Across 186 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published6 days ago

   16 Sept 2026, 07:29 BST
2. Clarification questions byin 18 days

   9 Oct 2026, 16:00 BST
3. Submission deadlinein 25 days

   16 Oct 2026, 14:00 BST
4. Award decision expected byin 142 days

   10 Feb 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

5 events · 5 releases on Find a Tender

1. Pipeline or early engagement notice18 May 2026, 08:43 BST045197-2026
2. Notice published3 Aug 2026, 13:12 BST073168-2026
3. Pipeline or early engagement notice3 Aug 2026, 13:27 BST073184-2026
4. Tender notice15 Sept 2026, 19:52 BST087525-2026
5. Tender updated16 Sept 2026, 07:29 BST087537-2026

Documents

• Tender notice on Find a Tender