Replacement of Corporate Telephony and Contact Centre Environment
What the buyer is asking for
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
- Buyer
- Link Group
- Value
- £1,500,000
- Submission deadline
- 23 Nov 2026, 12:00 GMT (15 days left)
- Enquiry deadline
- Not stated
- Award decision expected by
- Not stated
- Contract start
- Not stated
- Contract end
- Not stated
- Category
- services
- Lots
- 1
- Procedure
- Open procedure
- CPV codes
- 64210000, 32500000
- Legal basis
- 32014L0024
How contested is this?
Buyers publish how many bids they received. Across 43 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.
Timeline
2 published dates · Europe/London
- Tender notice published2 days ago6 Nov 2026, 09:22 GMT
- Submission deadlinein 15 days23 Nov 2026, 12:00 GMT
Commercial outcome and contract awards
Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published
Notice history
2 events · 2 releases on Find a Tender
- Pipeline or early engagement notice30 Jul 2026, 15:45 BST072318-2026
- Tender notice6 Nov 2026, 09:22 GMT105513-2026
How to bid
https://www.publiccontractsscotland.gov.uk
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