Registration Services Booking and Management System

What the buyer is asking for

The Authority is seeking to procure a Registration Services Booking and Management System to support the end-to-end administration of registration appointments, ceremonies, customer self-service, payments, reporting and associated service management activities.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 40%qualityQuality (Questions)Q1 Implementation Q2 Support, Service Management and Account Management Q3 Legislative Change and Future Service Development Q4 Integration and Technical Architecture
• 30%qualityQuality (Demonstration)Suppliers are invited to develop and submit demonstrations, as part of their tender submission, against the scripted scenarios detailed below. More information can be found within the tender documents. Scenario 1: Customer Appointment Booking & Self-Service Scenario 2: Appointment Management Scenario 3: Reporting, Performance & Management Information Scenario 4: Ceremony Bookings and Customer Self-Service
• 30%pricePrice

How contested is this?

Buyers publish how many bids they received. Across 79 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published2 days ago

   6 Nov 2026, 09:58 GMT
2. Clarification questions byin 12 days

   20 Nov 2026, 12:00 GMT
3. Submission deadlinein 26 days

   4 Dec 2026, 12:00 GMT
4. Award decision expected byin 61 days

   7 Jan 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

3 events · 3 releases on Find a Tender

1. Tender notice16 Oct 2026, 15:31 BST098088-2026
2. Tender updated20 Oct 2026, 16:52 BST099189-2026
3. Tender updated6 Nov 2026, 09:58 GMT105543-2026

Documents

• Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk
• Tender notice on Find a Tender