Provision of Independent Health Complaints Advocacy Service

What the buyer is asking for

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 40%qualityQuality
• 50%pricePrice
• 10%qualitySocial Value

How contested is this?

Buyers publish how many bids they received. Across 235 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

3 published dates · Europe/London

1. Tender notice published14 days ago

   23 Oct 2026, 15:51 BST
2. Clarification questions byin 9 days

   16 Nov 2026, 00:00 GMT
3. Submission deadlinein 17 days

   23 Nov 2026, 13:00 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice11 Sept 2026, 15:04 BST086523-2026
2. Tender notice23 Oct 2026, 15:51 BST100678-2026

Documents

• Tender notice on Find a Tender