Provision of flexible Benefits Administration Services and Platform

What the buyer is asking for

Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION • Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January • Management of in year enrolment for new starters and life events • Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines • Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level • Communications functionality to inform colleagues on key process issues such as enrolment process • 1st line query management from colleagues and Ofcom Team within pre-agreed SLA • Build Benefit changes as and when required • Communications with members regarding workflow of benefit choices • Confirmation communication of benefit choices when confirmed • Management of pension re-enrolment on a three yearly cycle 2. PLATFORM • Maintenance of online benefit platform and all information held on it • Helpdesk functionality and for registration and access issues on benefit platform if not SSO • Cloud platform to enable colleagues select their benefits, and to find out information on each benefit • Ofcom would want to understand platform capability in modelling cost effect of benefits selected including whether tax and NI implications can be shown • Provide online Total Reward Statements • Single Sign On capability • Technical specification in line with Ofcom Security Requirements • Ability for the platform to act as a single, central engagement hub for all Ofcom benefits and wellbeing offerings. 3. CUSTOMER SERVICES • Responsive and proficient support service, with access to email / web queries and telephone helpdesk if required • Supplier invests in maintaining a strong and effective partnership with Ofcom, with positive attitude to ensuring exemplary service • Proactive • Access to benefit reporting, detailed MI and analytics for Ofcom

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 20%qualityFlexible Benefits Administration. Extent to which the proposed provider can meet the requirements set out in section 2.4 (A-E & G) of the specificationQuality of the administration and reconciliation processes for both Reward and Payroll teams and colleagues. • Quality of the support that will be provided via the helpdesk. • Extent to which the provider can support the pension re-enrolment • Extent to which the provider demonstrates the ability to provide effective colleague communication
• 15%qualityManagement Information • Extent to which the proposed provider can meet the requirements set out in Section 2.4 (F) of the specificationQuality of the standard reporting and customised reporting that is available • Quality of the advanced analytics capabilities • Extent to which administrators can securely access date and employee records
• 20%qualityTechnology Extent to which the proposed provider can meet the requirements• Supports the delivery of flexible benefits administration and acts as a central hub for benefits and wellbeing. • Extent to which the proposed provider can effectively engage and support colleagues with their benefits • Integration capabilities available within the platform both with Ofcom and benefit providers
• 10%qualityImplementation, Mobilisation and TransitionQuality of plan established for implementation and transition to new provider • Extent of resources and knowledge to effectively manage the transition of the service
• 10%qualitySocial Value• Demonstrate a clear understanding of Ofcom’s diverse workforce and how colleagues value and access benefits at different life stages and with differing needs • Demonstrate understanding of how wider initiatives can enhance colleague wellbeing
• 25%pricePricetotal fixed prices for providing the proposed flexible benefits administration services for the seven years of the contract

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  As set out in the invitation to tender document

• technical

  As set out in the invitation to tender document

How contested is this?

Buyers publish how many bids they received. Across 32 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published18 days ago

   19 Oct 2026, 14:38 BST
2. Clarification questions byin 14 days

   20 Nov 2026, 12:00 GMT
3. Submission deadlinein 24 days

   30 Nov 2026, 12:00 GMT
4. Award decision expected byin 108 days

   22 Feb 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice22 Jul 2026, 14:49 BST069248-2026
2. Tender notice19 Oct 2026, 14:38 BST098548-2026

Documents

• Tender notice on Find a Tender