Provision of 24/7 Chairs and Associated Services

What the buyer is asking for

Framework for the supply, delivery, installation, maintenance, repair and associated support services relating to 24/7 Chairs. Full Specification available as at Document 2 (Scope and Specification). This Framework will supply 24/7 Chairs, to primarily Signallers, Electrical and Route Controllers (the ‘Users’), who have roles where a large proportion of their working day (12-hour shifts) is interacting with Visual Display Units (VDU) equipment from a seated posture. It is important to ensure that the correct seating is provided to Users from a health and safety, durability and comfort perspective to prevent user injury or discomfort. Network Rail intends to appoint a single national supplier to provide an end-to-end solution for: - Supply of 24/7 rated ergonomic chairs via a managed core catalogue - National delivery across England, Wales and Scotland - Installation and assembly (free of charge on larger orders) - Asset management including: Annual Maintenance, Repair under supplier warranty and beyond. - Removal and responsible reuse or recycling of redundant chairs - Catalogue access via Network Rail Oracle iProcurement - Ongoing account management, reporting and continuous improvement. Shape Chair Range: - Suppliers will be expected to offer a limited core (max 4) and standardised range, including: - Core 24/7 chair (s) meeting all mandatory requirements - An enhanced chair exceeding mandatory requirements - A chair suitable for users with musculoskeletal disorders (MSD) - Where appropriate, a single chair model may satisfy more than one category and if appropriate two chairs or variants may be offered for the core 24/7 chair. - A bariatric chair where all elements accommodate weight and size (anticipated to be non-core and low volume) will need to be offered. Technical & Ergonomic Requirements: - Chairs must be suitable for continuous 24h our use and comply with relevant standards, including BS 54592 (or ISO equivalent) and have FIRA FS 055 certification or demonstrated equivalence. Key requirements include: - Accommodate users from 5th percentile female to 95th percentile male for stature, weight, shoulder width and seated leg length and height. Bariatric users where possible should be accommodated in the Core selection. - High durability, intuitive controls and ease of adjustment - Minimum 5 year 24/7 manufacturer or supplier warranty - Samples to be made available for product trials as part of evaluation - Sustainability & Ethical Sourcing Suppliers will be expected to demonstrate: - Ethical sourcing and Modern Slavery Act compliance - Traceability and auditability of manufacturing sources - Environmental management systems (e.g. ISO 14001 or equivalent) - Strong circular economy practices (reuse, refurbishment, recycling, zero landfill) Contract Model : - Anticipated start: June 2027 - Initial term: 5 years, with optional extensions - Form: NR1 (MT) Goods and Non Construction Services Framework - Calloffs via NR01(S) Purchase Orders - Fixed pricing for an initial period, with controlled indexation thereafter - The core catalogue is expected to meet approximately 95% of demand, with limited non-catalogue provision by exception.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 35%qualityTechnical EvaluationTechnical Evaluation Criteria: Service Delivery, User Support, Mobilisation and Safety Asset Management, High-Volume Site Support, Warranty, Repairs and Whole-Life Value Catalogue Management, Account Management, Value for Money and Continuous Improvement Sustainability, Circular Economy, Modern Slavery, Ethical Sourcing and Social Value Product Proposal, Technical Evidence, Maintainability and Repairability
• 35%qualityProduct TrialConsists of two components: 1) User Trials; and 2) Technical Assessment
• 30%priceCommercialUnit Prices for Proposed Products x Estimated Demand/Demand Assumptions = ‘Total Forecasted Framework Price’ for the initial five year term

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  Participants must have the legal capacity and authority to enter into and perform the Contract. NR may require evidence of legal status, registration, authority of signatories, consortium or group structure, and any legally binding arrangements with relied-upon entities before contract award.

• technical

  Past Experience in 24/7 Operational Environments Past Experience Supporting Continuous-Use Ergonomic Seating Requirements

How contested is this?

Buyers publish how many bids they received. Across 22 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice publishedyesterday

   5 Oct 2026, 11:27 BST
2. Clarification questions byin 14 days

   20 Oct 2026, 12:00 BST
3. Submission deadlinein 30 days

   5 Nov 2026, 12:00 GMT
4. Award decision expected byin 191 days

   14 Apr 2027, 23:59 BST

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice1 Apr 2026, 15:35 BST030485-2026
2. Tender notice5 Oct 2026, 11:27 BST093718-2026

Documents

• Tender notice on Find a Tender