PRO005158-Services-Contract-System Integrator : Billing and CRM

What the buyer is asking for

System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 60%qualityExperienceAs stated in CoPQ
• 20%qualityCyber SecurityAs stated in CoPQ
• 20%qualityData ProtectionAs stated in CoPQ

How contested is this?

Buyers publish how many bids they received. Across 19 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice publishedtoday

   23 Sept 2026, 01:02 BST
2. Clarification questions byin 23 days

   16 Oct 2026, 12:00 BST
3. Submission deadlinein 86 days

   18 Dec 2026, 12:00 GMT
4. Award decision expected byin 178 days

   19 Mar 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice23 Sept 2026, 01:02 BST089879-2026

Documents

• Tender notice on Find a Tender