Primary Care Support Services: GP Patient Medical Records

What the buyer is asking for

The GP Patient Medical Records Service covers the end-to-end management of high-volume GP Patient medical records. The Service supports GP practices and authorised parties that require records for continuity of care, patient registration, operational processing or legally mandated access. The Supplier will be responsible for: Providing secure transportation and exchanging of GP Patient medical records between GP practices, storage facilities and authorised recipients. Receiving registration transactions generated through patient registration activity and authorised manual requests. Creating GP Patient medical record movement requests from those registration transactions. Managing GP Patient medical record movements associated with patient registration and authorised manual requests. Providing transparent end-to-end status, location, chain-of-custody and audit information. Identifying, retrieving, reconciling and maintaining the integrity of the complete GP Patient medical record across paper and digital formats. Digitising, quality assuring, indexing and uploading records to the National Document Repository when required. Providing secure digital exchange where the National Document Repository is unavailable in exceptional circumstances or inaccessible to the intended recipient. The supplier is not required to build a separate repository. Maintaining archive storage and undertaking secure destruction in accordance with approved retention and destruction arrangements. Operating the supporting technology, customer contact, tracking, reporting and service-management capabilities. Supporting authorised disclosure processes by retrieving and making complete GP Patient medical records available to the Authority’s authorised service. Managing non-routine requests, including missing, incomplete, misdirected and urgent GP Patient medical records. Providing customer contact, service support, management information and a supporting technology platform. Supporting transition from the incumbent supplier and maintaining continuity of service throughout Implementation. Mobilising the service and transfer relevant records, inventory data and operational responsibility within the agreed arrangements. The estimated contract value is £193,000,000 inclusive of the extension options (plus optional services of up to £50,000,000) excluding VAT.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 60%qualityTechnical
• 10%qualitySocial Value
• 30%priceCommercial (Price)

How contested is this?

Buyers publish how many bids they received. Across 69 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

3 published dates · Europe/London

1. Tender notice published15 days ago

   22 Oct 2026, 10:28 BST
2. Submission deadlinein 32 days

   8 Dec 2026, 13:00 GMT
3. Award decision expected byin 172 days

   27 Apr 2027, 23:59 BST

Commercial outcome and contract awards

Nothing awarded yet

Notice history

4 events · 4 releases on Find a Tender

1. Pipeline or early engagement notice22 Jun 2026, 16:38 BST058672-2026
2. Notice published29 Jun 2026, 13:37 BST060759-2026
3. Pipeline or early engagement notice9 Oct 2026, 16:26 BST095813-2026
4. Notice published22 Oct 2026, 10:28 BST099822-2026

Documents

• Conflict of Interest declaration - For information only
• Non-Disclosure Agreement - for information only