Pest Control Services Concession 2027-30 (FH2610191)

What the buyer is asking for

Folkestone and Hythe District Council (FHDC) on behalf of itself and Dover District Council and Thanet District Council wishes to select and appoint a suitable supplier for the provision of pest control services and invites organisations to submit a tender to meet the councils' requirements. This tender will be conducted as a 'special regime contract' in accordance with section 10 (6) (a) of the Procurement Act 2023. This is a joint tender exercise between Folkestone and Hythe District Council, Dover District Council, and Thanet District Council. A single shared supplier will be selected for all three councils, but awarded a separate contract by each council individually. The contract is anticipated to start 4 January 2027 and continue for a period of 3 years (with the option to extend for two further periods of 12 months each i.e. 3+1+1 years). The estimated contract values for the initial 3-year term excluding VAT are £123,000 for Dover District Council, £69,000 for Folkestone and Hythe District Council, and £129,000 for Thanet District Council (total £321,000 excl. VAT). The estimated contract values for the full 5-year term (including allowance for inflation) excluding VAT are £229,600 for Dover District Council, £128,800 for Folkestone and Hythe District Council, and £240,800 for Thanet District Council (total rounded to £600,000 excl. VAT).

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 30%priceTotal 5-year tender sum for Standard Rate pricesbased on estimated volumes
• 30%priceTotal 5-year tender sum for Discounted Rate pricesbased on estimated volumes (Discounted Rates for qualifying benefit recipients)
• 10%qualitybest practiceExplain how you will ensure you meet and maintain best practice within industry standards. Your answer should include • how you ensure changes in regulations and regulatory updates are implemented; • an outline of your Quality Assurance systems; • an outline of your company Health & Safety systems; • any other relevant accreditations; and • any relevant Professional Membership(s). Max 750 words
• 10%qualitycost controlThe service seeks to provide competitive rates residents within the districts. Explain how you will control costs and manage economic risk to ensure the service is both competitive and financially viable. Your answer should include: • how you will ensure the service is accessible to all sectors of the community (e.g. concessions for vulnerable households and eligibility); • how you will monitor costs; and • what statistical information you can provide to support the payment mechanism. Max 750 words
• 10%qualityoperationsExplain your approach for ensuring the delivery of the three contracts. Your answer should include: • An outline mobilisation plan covering all 3 contracts (narrative explanation required. Illustrations/charts exempt from word count); • How you will resource the contract; • How you will notify the relevant council(s) of escalated infestations and/or other issues (e.g. public health risk, damage to social housing properties, etc); • An outline of your triage and booking process; • An outline of your emergency call-out process including o what criteria you use to classify an emergency; and o your Out of Hours process for emergencies. • How you ensure service continuity for staff sickness, equipment failure, severe weather, etc. Max 1000 words
• 6%qualitycomplaintsProvide an outline of your complaints procedure. Your answer should include: • a diagram of your complaints process including target timeframes; • when and how you would involve the relevant council(s); and • how this process is communicated to clients. Max 500 words
• 4%qualityadded value and innovationExplain how your organisation will bring added value to these contracts. For example your answer might include: • operational practices to enhance service quality; • innovative solutions for more effective treatments; • use of technology; • how your approach enhances customer satisfaction; • practices to reduce the risk of future infestations; or • any other relevant information about how you will introduce additional value to the contract. NB: your answer to this question can include references to information provided in answers to other questions. Max 500 words

How contested is this?

Buyers publish how many bids they received. Across 147 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

3 published dates · Europe/London

1. Tender notice published18 days ago

   19 Oct 2026, 15:09 BST
2. Clarification questions byin 5 days

   11 Nov 2026, 23:59 GMT
3. Submission deadlinein 11 days

   17 Nov 2026, 13:00 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice19 Oct 2026, 15:09 BST098592-2026

Documents

• biddingDocuments
• Tender notice on Find a Tender