Passenger Lifts and Maintenance

What the buyer is asking for

The primary objective of this contract is to procure lift maintenance, servicing and a reactive call out/repair provision for breakdown, trappings and repair for the passenger lifts within Beyond Housing stock. Our main objectives are: • To have a reliable service provider • A service provider with excellent communication channels • A service provider who ideally has a client portal for real time updates and certification • In the absence of a portal, a service provider who can facilitate electronic certification by other means (i.e. via email) • A service provider with an excellent front-line service, with an equally reliable back-office service • A service provider who can attend contract management meetings and provide regular and accurate timely updates on KPI and performance data. The contract will be backed up by a Service Level Agreement (SLA) and Key Performance Indicators (KPIs) which will be monitored and managed monthly. Beyond Housing intends to award a contract to one contractor following this procurement process. Beyond Housing reserves the right to appoint an additional Contractor if, at Beyond Housing sole discretion, it is deemed necessary to ensure continuity and resilience of operational delivery. Any decision to appoint an additional Contractor will be made in accordance with the principles of transparency and equal treatment and will be based on the established published award criteria.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 60%qualityQuality
• 40%pricePrice

How contested is this?

Buyers publish how many bids they received. Across 110 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published25 days ago

   27 Aug 2026, 14:59 BST
2. Clarification questions byin 10 days

   2 Oct 2026, 12:00 BST
3. Submission deadlinein 23 days

   14 Oct 2026, 13:00 BST
4. Award decision expected byin 101 days

   31 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice19 Aug 2026, 09:22 BST078770-2026
2. Tender notice27 Aug 2026, 14:59 BST081833-2026

Documents

• Bidder are directed to Beyond Housing's e-procurement platform, intend, to bid for this opportunity. Bidders can register at; https://in-tendhost.co.uk/beyondhousing/aspx/Home The full tender pack information can be found under the "Passenger Lifts and Servicing" project opportunity.
• Tender notice on Find a Tender