Live tenders / Phoenix Community Housing
Out of hours call handling
What the buyer is asking for
Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.
How this is scored
Published by the buyer. A winning response is written to these weightings, not to the question.
- 30%priceQualityPrice per call as set out in your pricing schedule.
- 70%qualityQualityPlease note pages 26 and 27 of invitation to tender.
- Value
- £38,000
- Submission deadline
- 08 Oct 2026 (16 days left)
- Enquiry deadline
- 01 Oct 2026
- Award decision expected by
- Not stated
- Contract start
- Not stated
- Contract end
- Not stated
- Category
- services
- Lots
- 1
- Procedure
- Below threshold - open competition
- CPV codes
- 98000000
- Legal basis
- 2023/54
How contested is this?
Buyers publish how many bids they received. Across 13 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.
Timeline
3 published dates · Europe/London
- Tender notice published33 days ago20 Aug 2026, 10:59 BST
- Clarification questions byin 10 days2 Oct 2026, 00:00 BST
- Submission deadlinein 17 days9 Oct 2026, 00:00 BST
Commercial outcome and contract awards
Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published
How to bid
https://www.mytenders.co.uk/
Submission happens on the buyer's own portal, which needs an account with them. We never handle your portal credentials.