NS&I Digital Market Intelligence Support service

What the buyer is asking for

A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous. Brief summary of requirements: • Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences. • Deliver deep dive presentations when required. • Provide a secure online platform containing a comprehensive library of insights. • Through the use of research credits, provide a review of NS&I’s projects. • Provide regular news alerts on the latest digital and innovation developments within financial services. The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process. Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 73%qualityQuality72.5%
• 27%pricePrice27.5%

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• technical

  Technical ability is covered under PSQ question 15 for which detail requirement is provided in PSQ document. Technical ability covers case studies of relevant experience and contract examples.

How contested is this?

Buyers publish how many bids they received. Across 251 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice publishedyesterday

   7 Oct 2026, 16:37 BST
2. Clarification questions byin 14 days

   22 Oct 2026, 12:00 BST
3. Submission deadlinein 25 days

   2 Nov 2026, 12:00 GMT
4. Award decision expected byin 47 days

   23 Nov 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice7 Oct 2026, 16:37 BST094926-2026

Documents

• Tender notice on Find a Tender