Live tenders / HM Revenue & Customs
National Insurance & PAYE Service Support and Change
What the buyer is asking for
HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.
How this is scored
Published by the buyer. A winning response is written to these weightings, not to the question.
- qualityTechnical Quality Criteria
- qualitySocial Value Criteria
- costPricing Response
What you must already have
Conditions of participation. These are pass or fail, so check them before writing anything.
- economic
As in the Tender Instructions
- technical
As in the Tender Instructions
- Buyer
- HM Revenue & Customs
- Value
- £470,100,000
- Submission deadline
- 19 Oct 2026, 23:59 BST (25 days left)
- Enquiry deadline
- Not stated
- Award decision expected by
- 26 Oct 2026, 23:59 GMT
- Contract start
- Not stated
- Contract end
- Not stated
- Category
- services
- Lots
- 1
- Procedure
- Competitive flexible procedure
- CPV codes
- 72000000
- Legal basis
- 2023/54
How contested is this?
Buyers publish how many bids they received. Across 19 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.
Timeline
3 published dates · Europe/London
- Tender notice publishedyesterday23 Sept 2026, 15:39 BST
- Submission deadlinein 26 days19 Oct 2026, 23:59 BST
- Award decision expected byin 33 days26 Oct 2026, 23:59 GMT
Commercial outcome and contract awards
Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published
Notice history
4 events · 4 releases on Find a Tender
- Pipeline or early engagement notice21 Jan 2026, 12:07 GMT005239-2026
- Pipeline or early engagement notice21 Aug 2026, 16:37 BST080085-2026
- Notice published4 Sept 2026, 19:32 BST084144-2026
- Tender notice23 Sept 2026, 15:39 BST090260-2026
Documents
How to bid
Tenders to Stage 1 must be submitted via HMRC SAP Ariba To be invited to submission please provide HMRC with your Contact details and Ariba ANID at the link below: https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=PPdSrBr9mkqOekokjzE54VDYqwSCr7NDnG6zP6Mo6AJUNzBTRzdaNEdDUjNSRUZaUTQ1NjhTQ0FUSy4u To register for an HMRC SAP Ariba account please follow the link below in full. Please note that to access HMRC's version of SAP Ariba for the first time you must enter via the below link regardless of whether you have an existing account for the wider SAP Ariba procurement network. http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration
Submission happens on the buyer's own portal, which needs an account with them. We never handle your portal credentials.