Managed Debt Collection Services

What the buyer is asking for

This framework is for the provision of Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 10%quality2.2 Social Value
• 20%qualityCase Management System (CMS)
• 20%qualityManaged Service
• 20%qualityCollection Strategies
• 30%pricePrice

How contested is this?

Buyers publish how many bids they received. Across 13 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published16 days ago

   22 Oct 2026, 12:47 BST
2. Clarification questions byyesterday

   5 Nov 2026, 15:00 GMT
3. Submission deadlinein 21 days

   27 Nov 2026, 15:00 GMT
4. Award decision expected byin 131 days

   17 Mar 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

12 events · 12 releases on Find a Tender

1. Notice published9 Apr 2026, 08:33 BST032150-2026
2. Notice published13 Apr 2026, 16:20 BST033415-2026
3. Notice published20 May 2026, 08:39 BST046001-2026
4. Notice published26 May 2026, 11:25 BST048548-2026
5. Notice published26 May 2026, 16:30 BST049048-2026
6. Notice published20 Aug 2026, 12:26 BST079412-2026
7. Notice published25 Aug 2026, 10:03 BST080679-2026
8. Notice published8 Sept 2026, 09:51 BST084717-2026
9. Notice published8 Sept 2026, 10:22 BST084739-2026
10. Notice published8 Sept 2026, 17:20 BST085111-2026
11. Tender notice22 Oct 2026, 12:24 BST099943-2026
12. Tender updated22 Oct 2026, 12:47 BST099957-2026

Documents

• Tender notice on Find a Tender