Installation, Maintenance, & Fault Rectification of Electronic Security Systems

What the buyer is asking for

1.1.The Borough Council of Kings Lynn & West Norfolk (Client) has operational responsibility for circa 1400 CCTV cameras located over a large geographical area of Norfolk, controlled and monitored via a manned 24/7 365 CCTV control room located in the Client Kings Lynn office. 1.2.In addition to CCTV security systems, the Client has operational and maintenance responsibility for a wide variety of electronic security systems consisting of Intruder Alarm Systems, Panic Systems, Perimeter systems and Access Control Systems, the majority of which are monitored via cameras to the CCTV control room. 1.3.The primary operating systems utilised by the Client are Avigilon, Indigovision and Paxton 1.4.The security systems cover a mixture of the Client owned/operated premisses and various third-party stakeholders/ customers premisses. 1.5.The Client employs a ‘Run to Fail’ maintenance strategy and therefore does not operate a Planned Preventative Maintenance (PPM) programme for Electronic Security Systems. When equipment fails it is generally swapped out or replaced with new. 1.6.The Client are seeking a contractor who can: 1.6.1.Provide a service 24 hours a day, 365(6) days a year to respond to reactive maintenance tasks as allocated by the CCTV Manager. 1.6.2.In agreement with the CCTV Manager carry out a schedule of pre-determined visits 1.6.3. Has extensive experience of Avigilon Unity Video and Indigovision Certification to install the Client supplied equipment, the vast majority being pre-programmed within the Client’s protocol parameters and configuration. Some larger cameras and wireless heads may need to be programmed on site by the contractor with the Clients support 1.6.4.Plan new installations with the CCTV Manager to ensure best fit for the install and customer.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 60%priceCriterion 1
• 25%qualityExperience
• 15%qualityMethodology

How contested is this?

Buyers publish how many bids they received. Across 139 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

3 published dates · Europe/London

1. Tender notice published14 days ago

   7 Sept 2026, 13:25 BST
2. Clarification questions byin 3 days

   25 Sept 2026, 12:00 BST
3. Submission deadlinein 3 days

   25 Sept 2026, 12:00 BST

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Tender notice4 Sept 2026, 13:13 BST083893-2026
2. Tender updated7 Sept 2026, 13:25 BST084408-2026

Documents

• Tender notice on Find a Tender