Information, Advice & Guidance for RBWM

What the buyer is asking for

The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 100%qualityTechnical

How contested is this?

Buyers publish how many bids they received. Across 235 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published18 days ago

   20 Oct 2026, 06:26 BST
2. Clarification questions byin 4 days

   10 Nov 2026, 13:00 GMT
3. Submission deadlinein 13 days

   19 Nov 2026, 13:00 GMT
4. Award decision expected byin 40 days

   16 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

3 events · 3 releases on Find a Tender

1. Pipeline or early engagement notice15 Jul 2026, 13:27 BST066771-2026
2. Notice published15 Jul 2026, 13:29 BST066774-2026
3. Tender notice20 Oct 2026, 06:26 BST098726-2026

Documents

• Open Tender will be published on the specified web address. If you wish to participate and are unable to view the Tender, please do get in contact.
• Tender notice on Find a Tender