How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations i

What the buyer is asking for

The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• qualityQuality100
• price0

How contested is this?

Buyers publish how many bids they received. Across 90 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

2 published dates · Europe/London

1. Tender notice published13 days ago

   8 Sept 2026, 14:50 BST
2. Submission deadlinein 28 days

   20 Oct 2026, 12:00 BST

Commercial outcome and contract awards

1 award, 0 contracts

Notice history

2 events · 2 releases on Find a Tender

1. Tender notice8 Sept 2026, 14:00 BST084913-2026
2. Award decision published8 Sept 2026, 14:50 BST084972-2026