Group Medical Insurance for Country-Based Staff (and qualified dependents) of British High Commission in Colombo (Sri Lanka)

What the buyer is asking for

Foreign, Commonwealth and Development Office (FCDO) intend to identify a competent insurance agency to provide a Group Medical Insurance Policy cover for Country-Based Staff (and their qualified dependents) of British High Commission in Colombo (Sri Lanka). The contract will be for a period of Three (3) years starting from 1st April 2027 till 31st March 2028, with a provision to further extension for Two (2) more years on (1+1 basis) subject to satisfactory performance by the selected supplier and continuous business requirement at BHC Colombo.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 10%qualityCoverages Provided (including sub-limits)Please provide in detail the coverages that your agency will be providing for the benefit requests shared in the SOR, including doctors’ consultation fees, room rates, per event limit, various sub-limits and capping etc that will be enforced throughout the contract period. Please provide the list of exclusions and waivers will be applicable under each of specified requirement. Please explain the coverage, rationale for sub-limits and capping your agency has proposed. How does your proposal is Best Value for Money proposal for the Authority, in comparison to your competitors in the market.
• 5%qualityRelevant ExperienceProvide at least 3 organisations with which you have similar contracts.
• 10%qualityAdherence to the Statement of Service RequirementPlease confirm where all your agency will be meeting (or not meeting) the various requirement set out in the Statement of Service Requirement. Please share the profit-sharing ratio/no-claim bonus calculations etc. that will be applicable in these policies at the time of renewal for another term. Provide Insurance Policy documents that will be issued, should your proposal is selected for contract award, please highlight the areas capturing the coverages requested in the Statement of Service requirement. Specify the performance benchmarks to which actual performance will be periodically compared/measured. Provide the templates of the reports that will be provided to the Authority on Monthly/Quarterly basis.
• 10%qualityClaim Settlement ProcessClearly, describe the step by step process the staff will be required to follow in obtaining medical treatment and getting their claim settlement in both panel and non-panel hospitals and in emergency situations. Provide training details or support that will be provided to FCDO staff to understand the medical claim process. Provide various claim forms (templates) that will be required to completed by FCDO Staff to obtain claim settlement.
• 10%qualityService Level AgreementPlease describe in detail the Service Level Agreements that will be followed in servicing this contract. Please confirm your turn around time (with regards to following TAT of endorsements TAT for Issuance of cashless cards TAT for informing the deficiency in claims. TAT for Cashless Authorisation (Initial and Final Approvals) TAT for Enhancement of Pre-Approvals Please include Other Turn Around Time that will be applicable in this assignment.
• 5%qualityEscalation Matrix & Customer SupportDescribe your customer support arrangements including procedures for complaints, problems, and escalation procedures, including out of office hours support.
• 5%qualityData and Information Security and ConfidentialityProvide evidence of your systems are equipped for protecting personal information and how you meet any local legal requirements related to data handling and information security.
• 5%qualityHospital/Clinic NetworkDescribe your hospital/clinic network in Sri Lanka. Provide list of affiliated clinics, hospitals: Your response should include the below: Size, Speciality and types of services offered by them, Ambulance stations throughout the country. Provide list of hospitals with cashless provisions
• 40%costCommercialsA full assessment of the total price breakdown for each of the Insurance Product requested. Competitiveness of the Commercial offer in relation to the Market. This MUST be in the format of the spreadsheet at Attachment 4 - Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal.

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  Acceptance of FCDO Terms and Conditions: The bidder must confirm acceptance of the FCDO terms and conditions included in the ITT. (Should there be clarifications on the terms and conditions, these should be raised during the initial clarification period before submission of bids.) Satisfactory demonstration of financial health: The bidder must provide audited financial statements for the past two years. Alternative evidence to be considered for as long as it provides information on status of accounts, turnover, credit checks, parent guarantees, and other pertinent financial information of the company to prove liquidity to ensure that the project can be awarded. Legal and Regulatory Compliance: The bidder must be legally registered and authorised to provide health care services in the country and not subject to exclusion grounds. Must provide copies of legal registrations and valid licences to operate medical insurance services in the country

• technical

  Please refer documentation in the tender pack

How contested is this?

Buyers publish how many bids they received. Across 32 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published10 days ago

   28 Oct 2026, 06:32 GMT
2. Clarification questions bytoday

   6 Nov 2026, 17:00 GMT
3. Submission deadlinein 22 days

   28 Nov 2026, 17:00 GMT
4. Award decision expected byin 70 days

   15 Jan 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice31 Jul 2026, 06:24 BST072439-2026
2. Tender notice28 Oct 2026, 06:32 GMT101805-2026

Payment terms

The total annual premium for all employees and enrolled dependants will be paid to the Insurance Company as a single upfront payment at the commencement of the insurance period. In addition, the Employer may maintain a Contract Deposit (CD) Balance with the insurer as a contingency provision for employees and eligible dependants who join during the contract period. As medical insurance contracts generally operate on a single-premium basis, maintaining a CD balance is considered a practical contract management mechanism. The CD balance will be used to cover premiums relating to future joiners, newly eligible dependants, or other approved enrolment changes during the policy period, thereby avoiding the need to raise multiple purchase orders (POs) and administrative amendments throughout the contract duration.

Documents

• Tender notice on Find a Tender