Live tenders / Greater London Authority (GLA)

GLA Third Party Resident Support

35 days leftSME SUITABLEVCSE SUITABLE

What the buyer is asking for

Transport for London (TfL), acting on behalf of the Greater London Authority (GLA), invites suitably qualified organisations to participate in an Open Procedure under the Procurement Act 2023 Light Touch Regime for the provision of Third Party Resident Support Services in support of the Warm Homes Local Grant (WHLG) Programme. The Warm Homes Local Grant Programme is funded by the Department for Energy Security and Net Zero (DESNZ) and delivers domestic energy efficiency and low-carbon heating measures to eligible low-income households across London. The Programme forms part of Warmer Homes London and supports the Mayor of London's objectives to reduce fuel poverty, improve housing quality and accelerate London's transition to net zero. The purpose of the Third Party Resident Support Service is to provide tailored, resident-centred support to vulnerable, digitally excluded and harder-to-reach residents throughout their participation in the Programme. The Service is intended to improve resident engagement, reduce avoidable programme attrition, improve customer experience and support successful delivery of retrofit measures. Services may include: • resident engagement and outreach activities; • casework and tailored resident support; • support for vulnerable and digitally excluded residents; • assistance with programme navigation and communications; • support during assessment, installation and completion stages; • signposting and referral to other services where appropriate; • reporting, performance monitoring and programme evaluation. The procurement is divided into four (4) geographical Lots/scopes. Bidders may bid for one, multiple or all Lots. Lots will be evaluated independently in accordance with the published evaluation methodology. Lot 1 Barnet, Camden, Enfield, Haringey and Islington. Lot 2 Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. Lot 3 City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames. Lot 4 Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

30%pricePrice
70%qualityQualityQu1 - Resident-Centred Delivery Model (25% Weight). Qu2- Local Delivery Model and Capacity (15% Weight). Qu3- Case Management and Reporting (10% Weight). Qu4- Risk Management and Service Resilience (15% Weight). Qu5- Mobilisation (5% Weight)

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

economic
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
technical
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.

4 lots

You can usually bid for one lot without bidding for all of them.

Area 1£299k
Delivery in Barnet, Camden, Enfield, Haringey and Islington.
Area 2£463k
Delivery within Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster.
Area 3£378k
Delivery within City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames.
Area 4£533k
Delivery within Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.

Buyer: Greater London Authority (GLA)
Value: £1,672,428
Submission deadline: 29 Oct 2026, 12:00 GMT (35 days left)
Enquiry deadline: Not stated
Award decision expected by: 07 Dec 2026, 23:59 GMT
Contract start: Not stated
Contract end: Not stated
Category: services
Lots: 4
Procedure: Open procedure
CPV codes: 75200000, 85300000, 98100000
Legal basis: 2023/54

How contested is this?

Buyers publish how many bids they received. Across 27 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

See plans

Timeline

3 published dates · Europe/London

Tender notice publishedyesterday
23 Sept 2026, 17:39 BST
Submission deadlinein 35 days
29 Oct 2026, 12:00 GMT
Award decision expected byin 75 days
7 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Awards (0)

No award published

Contracts (0)

No contract published

Bid statistics

No aggregate bid statistics published

Notice history

5 events · 5 releases on Find a Tender

Pipeline or early engagement notice4 Mar 2026, 10:41 GMT019349-2026
Notice published16 Mar 2026, 09:14 GMT023290-2026
Notice published1 May 2026, 10:42 BST040364-2026
Pipeline or early engagement notice22 Sept 2026, 21:38 BST089877-2026
Tender notice23 Sept 2026, 17:39 BST090337-2026

Read the full notice Have us write this bid

Documents

Tender notice on Find a Tender

How to bid

This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba and SAP Business Network to participate in this opportunity. Participation and Tender documentation will be available on SAP Ariba to all interested suppliers. STEP 1: Service providers must be registered on TfL's e-Tendering Portal SAP Ariba AND SAP Business Network Platform to participate in the tender. • Suppliers should first check whether their organisation is already registered on SAP Ariba before self-registering to avoid creating a duplicate registration. To do so, log onto SAP Ariba. • Suppliers are also requested to ensure that the contact details of all supplier personnel that will participate in this procurement activity are listed in your organisation's SAP Ariba registration details. Guidance on registering is available here: https://support.ariba.com/item/view/216216 New supplier request form for suppliers - https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL SAP Business Network platform link - https://service.ariba.com/ PLEASE NOTE: These are two separate applications and registrations. STEP 2: Interested suppliers should email socialimpactinitiatives@tfl.gov.uk and provide the following details: • Organisation name as registered in SAP Ariba; • SAP Ariba supplier ID; • A single point of contact registered on SAP Ariba (first name and surname); • Your email address registered with SAP Ariba; • Details of your role with your organisation as registered with SAP Ariba; • Details of other contacts registered in SAP Ariba that you wish to be added to the SAP Ariba sourcing event (first name and surname); Completion of these steps will enable TfL to invite interested service providers to the sourcing event in SAP Ariba to: • gain access to procurement documents; • allowing interested service providers to view documents; • submit their Procurement Specific Questionnaire (PSQ) responses via SAP Ariba. Central Digital Platform: As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/suppliers -how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easysteps-html

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