Live tenders / Transport for Greater Manchester
Future Procurement of Customer Contact Platform and Associated Services
What the buyer is asking for
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
- Value
- £0
- Submission deadline
- 30 Sept 2026, 23:59 BST (8 days left)
- Enquiry deadline
- Not stated
- Award decision expected by
- 01 Jan 2027, 23:59 GMT
- Contract start
- Not stated
- Contract end
- Not stated
- Category
- services
- Lots
- 1
- Procedure
- Open procedure
- CPV codes
- 48000000, 72000000
- Legal basis
- 2023/54
How contested is this?
Buyers publish how many bids they received. Across 117 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.
Timeline
3 published dates · Europe/London
- Tender notice published111 days ago3 Jun 2026, 09:48 BST
- Submission deadlinein 9 days30 Sept 2026, 23:59 BST
- Award decision expected byin 102 days1 Jan 2027, 23:59 GMT
Commercial outcome and contract awards
Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published
Notice history
1 event · 1 release on Find a Tender
- Pipeline or early engagement notice3 Jun 2026, 09:48 BST052163-2026