Customer Survey Research Partner

What the buyer is asking for

Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 50%qualityQuality
• 10%qualityPresentations
• 10%qualitySocial Value
• 30%pricePrice

How contested is this?

Buyers publish how many bids they received. Across 21 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

4 published dates · Europe/London

1. Tender notice published25 days ago

   12 Oct 2026, 17:23 BST
2. Clarification questions by9 days ago

   28 Oct 2026, 23:59 GMT
3. Submission deadlinein 3 days

   9 Nov 2026, 23:59 GMT
4. Award decision expected byin 40 days

   16 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice12 Oct 2026, 17:23 BST096300-2026

Documents

• Tender notice on Find a Tender