Customer Engagement Platform (CEP) Framework

What the buyer is asking for

Scottish Enterprise are putting place a framework for the provision of a customer engagement platform and associated implementation and professional services. The framework is being established to allow for named partner bodies to access the framework through their own call off. The framework will be awarded for the full scope outlined in the Invitation to Tender (ITT). The framework will be in place for 4 years and call-offs will not exceed 10 years in duration. At the same time Scottish Enterprise will award a call-off for their own specific requirements as outlined.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• qualityPrompt PaymentPass/fail
• qualityFunctional Scope40%
• qualityNon-Functional Requirement15%
• qualityImplementation Partner and Delivery Requirements25%
• qualityDemonstration15%
• qualityFair Work First5%
• price40

How contested is this?

Buyers publish how many bids they received. Across 19 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

2 published dates · Europe/London

1. Tender notice publishedyesterday

   29 Sept 2026, 14:34 BST
2. Submission deadlinein 8 days

   8 Oct 2026, 11:00 BST

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Tender notice28 Aug 2026, 14:23 BST082222-2026
2. Tender updated29 Sept 2026, 14:34 BST091943-2026