Customer Due Diligence (CDD) Platform

What the buyer is asking for

Notting Hill Genesis (NHG) is seeking a supplier for a cloud-hosted Customer Due Diligence platform to support its financial-crime and regulatory compliance obligations across residents, applicants, leaseholders, business partners and other counterparties. The platform must provide, as a single integrated service: identity verification (document and biometric, with a resident self-serve journey); politically exposed person and sanctions screening; company (KYB) verification and screening; ongoing monitoring of the screened population with alerting; case management, audit trail and reporting; and integration with NHG systems, including federated single sign-on. Indicative volumes: approximately 4,000 new individual checks and 120 company checks per year; a one-off retrospective screen of approximately 70,000 individuals and 750 companies at onboarding; ongoing monitoring of approximately 74,000 individuals and 870 companies; around 375 staff users. Volumes are given for pricing purposes and are not guaranteed. The contract is for an initial term of three years with extension at NHG's sole option by one or more periods of up to two years in total (maximum five years). Prices are fixed for the first contract year, with a single annual CPI-capped adjustment permitted at each anniversary; no other price adjustment or pass-through mechanism applies. Tenders will be evaluated on year-one rates over 60 months at the published volumes. Full requirements, including the mandatory pass/fail requirements and the scored requirements, are set out in the tender documents, which are available free of charge from publication. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./984PNAYS74 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/984PNAYS74

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 40%pricePrice Whole-life cost over 60 months at year-one rates and published volumes60 Month Cost
• 60%qualityQuality (narrative questions 35, scored requirements 25)Q35% + S 25%

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• economic

  •Financial standing: assessed on the last two years' filed accounts, management accounts where the latest accounts are more than nine months old, and an independent financial risk assessment. Where the bidding entity does not meet the standard on its own covenant (including audit-exempt subsidiaries), an unconditional parent company guarantee in NHG's form is required at contract signature. •Insurance: professional indemnity, cyber liability and public liability each of not less than £5m per claim, held by the contracting entity.

• technical

  •Certification: ISO/IEC 27001 covering the service tendered (or Cyber Essentials Plus with equivalent independent assurance) and current certification under the UK Digital Identity and Attributes Trust Framework for the relevant identity-service roles.

Timeline

4 published dates · Europe/London

1. Tender notice published3 days ago

   19 Sept 2026, 10:55 BST
2. Clarification questions byin 18 days

   9 Oct 2026, 12:00 BST
3. Submission deadlinein 28 days

   19 Oct 2026, 12:00 BST
4. Award decision expected byin 105 days

   4 Jan 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice19 Sept 2026, 10:55 BST088929-2026

Payment terms

Invoices are submitted monthly in arrears against a valid NHG purchase order and paid within 30 days of receipt of a valid, undisputed invoice. Disputed invoices are notified to the supplier within 10 days of receipt with reasons; the undisputed portion is paid on normal terms and the disputed portion within 30 days of resolution.

Documents

• biddingDocuments
• Tender notice on Find a Tender