British Sign Language Customer Information Service

What the buyer is asking for

RDG is looking to secure a supplier to deliver a National Rail British Sign Language solution that can consume approved industry data sources, process them and provide a BSL translation that the system's users can display on their digital channels, in station screens, and onboard screens. RDG is looking to put in place a contract for 1 year, with the intention of extending the contract for a further 2 years (1+1) upon funding confirmation. The contract value for this tender covers both the Capex and Opex amounts. RDG is aiming to have the solution in place for implementation on the National Rail Enquiries channels by the 30th September 2027; however, bidders must indicate whether this timeline is suitable in their responses. The contract end will be dictated by project go-live date, therefore the date indicated in this Tender notification is subject to change.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 30%pricePricingSplit as per: • CAPEX 40% • OPEX 60%
• 20%qualityMOSCOW Functional Requirements
• 15%qualityMOSCOW Non Functional Requirements
• 25%qualityFunctional QuestionsCovering the following sections: • Experience • BSL Questionnaire • Technical
• 10%qualityNon Functional QuestionsCovering the following sections: • Service Delivery and Process • Service Assurance • Project Delivery and Implementation • Hosting and Maintenance • Information Security and Business Continuity

How contested is this?

Buyers publish how many bids they received. Across 19 comparable procurements we can tell you the typical field size, how often one of these goes uncontested, and whether the buyer awards on price or on quality.

Timeline

3 published dates · Europe/London

1. Tender notice published21 days ago

   16 Oct 2026, 15:42 BST
2. Submission deadlinein 32 days

   8 Dec 2026, 12:00 GMT
3. Award decision expected byin 129 days

   15 Mar 2027, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

1 event · 1 release on Find a Tender

1. Tender notice16 Oct 2026, 15:42 BST098107-2026

Documents

• Tender notice on Find a Tender