Brighton Centre Ticketing system 2027

What the buyer is asking for

Brighton & Hove City Council is seeking to appoint a concessionaire to provide a fully managed hosted ticketing solution for the Brighton Centre, one of the South East's largest entertainment and conference venues. The contract includes the provision, implementation and ongoing support of a hosted ticketing platform, onsite box office system, access control and ticket scanning technology, CRM and marketing services, financial settlement and reporting, customer service support, and associated hardware and software. The solution must support approximately 225,000 ticket sales per annum across a diverse programme of live entertainment, conferences and events, while maximising ticket sales, customer engagement, operational efficiency and commercial income for the Council.

How this is scored

Published by the buyer. A winning response is written to these weightings, not to the question.

• 90%qualityQuality
• 10%pricePrice

What you must already have

Conditions of participation. These are pass or fail, so check them before writing anything.

• technical

  Tenderer must be a full member of the Society of Ticket Agents and Retailers (STAR) or equivalent and adhere to their Code of Practice.

Timeline

4 published dates · Europe/London

1. Tender notice published10 days ago

   11 Sept 2026, 16:44 BST
2. Clarification questions byin 4 days

   25 Sept 2026, 23:59 BST
3. Submission deadlinein 21 days

   12 Oct 2026, 12:00 BST
4. Award decision expected byin 84 days

   14 Dec 2026, 23:59 GMT

Commercial outcome and contract awards

Nothing awarded yet

Notice history

2 events · 2 releases on Find a Tender

1. Pipeline or early engagement notice8 Jun 2026, 14:49 BST053860-2026
2. Tender notice11 Sept 2026, 16:44 BST086623-2026

Documents

• Tender notice on Find a Tender